Shaping The Future (NFA)

Instructional Hours: 16.00

Course Objective: To assist first- and second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem solving.

Course Description: Major topics covered in this course include using creative approaches to identify trends within their organizations; applying problem-solving methodologies; the importance and application of continuous improvement within organizations; how to quantify problems and solutions; factors in organizational and individual resistance to change; and strategies for implementing change. Methods of instruction include facilitated lecture, discussion, and individual and group activities.

Successful Completion: Students must attend required classroom sessions and complete all required classroom activities.

Prerequisites

There are no prerequisites for this course. MFRI Fire Officer I (MGMT 201) or Emergency Medical Services Officer I (MGMT 203) is recommended.